User experience in digital forms
2020
Redesign, insight driven, iterative processes
Revamp of main customer app to support business transformation.
2019
The big picture, journey, visionary
The blueprint, vision and building blocks of services and support, provided by a bank to its customers.
2018
An initiative, workflow, ease of use
Revamp of the CRM dashboard for relationship managers of a bank, to improve their workflow.
2017
The concept, research, problem solving
The application of mindfulness and wellbeing concepts in the realm of personal finance management.